||Amount in Rs.
|New Connection Charges (Non Refundable)
||• Activation and Installation charges are not refundable and it is not related to CPE cost.
|CPE/Equipment Security Deposit For Home Users (Refundable)
||• If Subscriber deposit any security amount to the company at time of new connection against CPE
(Customer Premises Equipment) then same will be refund under following guideline.
- All dues bill should be clear from subscriber side.
- All the CPE and other equipment should surrender to company by taking proper receipt.
(In Good and Running condition)
- Refund process will take 2-3 weeks.
- Refund will made via online transfer/Chq./DD.
|Connection Holding Charges
|| 100.00 (Monthly)
||• Applicable Maximum for 3 months beyond subscriber connection goes in to temporary suspension.
|Connection Reactivation Charges
|| Rs. 500.00
||• When connection goes in temporary suspension.
• It will also applicable when subscriber connection suspended in non payment for 3 months.
|Connection Shifting Charge
|| Rs. 500.00
||• When subscriber need to shift connection from current location to new location within City.
• Connection shifting process is Subject to feasibility and network availability.
|Static IP Charges for Home and Residential User
|| Rs. 200.00 (Monthly)
||• When subscriber required making online their networking devices (DVR/Server etc.)
• IP Request form is mandatory via mail or hardcopy.
|Static IP Charges for SME & Business Users
||• IP Request form is mandatory via mail or hardcopy.